Frequently Asked Questions

Find answers to the most common questions about Netflix TV activation, sign in, activation codes and supported devices.

How do I activate Netflix on my Smart TV? +
Open the Netflix app, choose Sign In, obtain the activation code displayed on your TV, and complete the activation using your Netflix account.
Where can I find my Netflix TV code? +
The activation code appears on your TV screen after selecting Sign In inside the Netflix app.
Why is my Netflix activation code not working? +
Your code may have expired, been entered incorrectly, or your device may have lost its internet connection. Refresh the code and try again.
Which devices support Netflix? +
Netflix works on Smart TVs, Roku, Fire TV, Apple TV, Chromecast, Android TV, PlayStation, Xbox, smartphones, tablets and computers.
Can I activate multiple devices with one account? +
Yes. You can sign in on multiple supported devices according to the limits of your Netflix subscription plan.
What should I do if Netflix won't open? +
Restart your device, update the Netflix app, check your internet connection and ensure your device software is up to date.
How do I reset my Netflix password? +
Use the "Forgot Password" option on the Netflix sign-in page to receive a password reset email.
Does Netflix require an internet connection? +
Yes. Streaming requires an active internet connection, although some content can be downloaded for offline viewing on supported mobile devices.

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If your question isn't listed here, visit our Troubleshooting page for more solutions to common activation and streaming problems.

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